Bill Yates – Founder of Pace Manager Systems® and Pace Designer Systems® has worked with managers to improve their operations for more than 30 years. His philosophy is simple: know where you are, find out where you could be, and build a plan to get you there.
As the author of the “Pace of Play Manual” for the National Golf Course Owners Association and contributor to the USGA® Pace Rating Systems Manual, he understands the usefulness and accuracy of this objective measurement tool, and was the first to recognize its true value in helping manage play to improve customer value and revenue.
Bill’s Pace Manager Systems®, and his remarkable successes in speeding up play, improving the golfing experience and increasing profits on more than 100 golf courses in the U.S., Canada, Asia and the United Kingdom have been written about in many publications, including Fortune Magazine, The New York Times, Golf Magazine, Golf Digest, The Boardroom, Executive Golfer, Golf Illustrated, Florida Golf News, Golf World, Golfweek, Golf Course Architecture and others.
Bill has spoken widely about improving customer service, revenue and the pace and flow of play on our courses. Bill has been a featured presenter at International Golf Business Conferences in Canada, the National Golf Course Owners Association Conference, the Golf Industry Conference, the annual Conference of the American Society of Golf Course Architects and the PGA of America Golf Shows in Las Vegas and Orlando. Bill is widely regarded as “the Guru” of pace of play. He has consulted with and trained the management teams of some of the world’s finest resorts and golf courses. Bill has worked with the courses at St Andrews in Scotland, the cradle of golf, and has consulted with the Royal & Ancient Golf Club, assisting them in managing the pace of play for the British Open and British Amateur Championships. Bill and Pace Manager Systems® were the centerpiece of an International Symposium on the Pace of Play hosted in St Andrews by the R & A.
A graduate of Carnegie-Mellon University, Bill was a principal with an international management consulting company before starting his own business. Bill has taught productivity to postgraduate students at the University of Southern California; he holds a Master’s Degree in Administration and is an experienced teacher, trainer, writer and lecturer.
