"Case Study: Bringing Pace Manager Systems to Pebble Beach Golf Links"



"Bringing Pace Manager Systems to Pebble Beach," a 2013 case study by Bill Yates, published at USGA online. Bill reviews how he worked with Pebble Beach to solve their slow play problems, providing a seamless golfing experience and helping the best get better.

 

[excerpt]  "At iconic Pebble Beach Golf Links, wrapped around the crashing surf of the Pacific coast, guests from around the world arrive at the first tee ready for a magical experience they have often waited a lifetime to enjoy. Recently Pebble Beach Company asked for my help in improving their pace of play, a critical element that can tip the balance between a guest’s expectations and their actual experience on the course. 

Our most important success factor came from involving our professional golf staff in the day-to-day management of pace of play and quality,’ said Executive Vice President RJ Harper. ‘Staff morale is high, and we all realized that managing the pace and flow of play can be done. As a result round times are now lower and more consistent throughout the day....The most critical variables are being controlled: groups are starting precisely on time, guests are receiving clear, but pleasant, direction from the staff, and the course delivers smooth-flowing rounds with little or no waiting. These improvements have come together as key elements of the guest experience, silently broadcasting the message of quality and value....’“     --Author Bill Yates

 

Click here to read the full case study.

Testimonials

  • "Bill Yates is the Guru of pace of play."

    Paul Spengler, Executive VP

    Pebble Beach Golf Links, California
  • "What Bill did for us was fantastic. Every golf course should adopt his approach."

    Rod Cochrane, General Manager

    Predator Ridge Resort, British Columbia
  • "It’s the best money I’ve ever spent. It’s like you’ve given me an additional course to use."

    Perry Cooper, Golf Manager

    Jasper Park Lodge, Canada
 

Client Courses

  • The Bog

    Saukville, Wisconsin

More than 150 courses around the world use Pace Manager Systems. view all...

 

Getting Started

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