"Case Study: Bringing Pace Manager Systems to Pebble Beach Golf Links"



"Bringing Pace Manager Systems to Pebble Beach," a 2013 case study by Bill Yates, published at USGA online. Bill reviews how he worked with Pebble Beach to solve their slow play problems, providing a seamless golfing experience and helping the best get better.

 

[excerpt]  "At iconic Pebble Beach Golf Links, wrapped around the crashing surf of the Pacific coast, guests from around the world arrive at the first tee ready for a magical experience they have often waited a lifetime to enjoy. Recently Pebble Beach Company asked for my help in improving their pace of play, a critical element that can tip the balance between a guest’s expectations and their actual experience on the course. 

Our most important success factor came from involving our professional golf staff in the day-to-day management of pace of play and quality,’ said Executive Vice President RJ Harper. ‘Staff morale is high, and we all realized that managing the pace and flow of play can be done. As a result round times are now lower and more consistent throughout the day....The most critical variables are being controlled: groups are starting precisely on time, guests are receiving clear, but pleasant, direction from the staff, and the course delivers smooth-flowing rounds with little or no waiting. These improvements have come together as key elements of the guest experience, silently broadcasting the message of quality and value....’“     --Author Bill Yates

 

Click here to read the full case study.

Testimonials

  • "We cut more than 30 minutes off our average 18-hole round."

    Dane Bohrer, PGA, General Manager

  • "Our pace of play is much better and our members love it."

    Alice Plain, PGA, Director of Golf

    Vail Golf Club, Colorado
  • "Bill Yates is the Guru of pace of play."

    Paul Spengler, Executive VP

    Pebble Beach Golf Links, California
  • "Bill Yates unquestionably provides the most enlightening analysis of pace of play I have ever seen."

    Terry Florence, Director of Golf

    Wild Dunes Golf Resort, South Carolina
  • "What Bill did for us was fantastic. Every golf course should adopt his approach."

    Rod Cochrane, General Manager

    Predator Ridge Resort, British Columbia
  • "I can’t thank you enough for what you’ve done for us."

    Shawn Smith, Director of Golf

    Pebble Beach Resort, California
  • "It’s the best money I’ve ever spent. It’s like you’ve given me an additional course to use."

    Perry Cooper, Golf Manager

    Jasper Park Lodge, Canada
  • "We have now put 3:57 on all our range balls."

    Alan McGregor, General Manager

    St Andrews, Scotland
  • "Your training sharpened our focus on quality."

    Nathan Stith, Director of Golf

    Doral Golf Resort and Spa, Florida
  • "Thanks to Pace Manager, we can now communicate with each other and our guests with facts."

    Brian Shaw, Head Golf Professional

    Doonbeg Golf Club, Ireland
  • "Our members and guests couldn’t be more pleased!"

    Cary Corbitt, Director of Sports & Operations

    Harbour Town Golf Links, South Carolina
  • "Your program was not an expense; it was a sound investment."

    Terry Boldt, Golf Division Manager

    City of Calgary Municipal Courses, Canada
  • "Magnifique!"

    Alexis Davet, General Manager

    Golf de la Grande Bastide, Provence
  • "You’ve made a great difference. I always recommend you to other courses."

    Frank Jemsek, Owner

    Cog Hill Country Club, Illinois
  • "Thanks to you, we have experienced two magical years of smooth flowing golf and exceptional pace"

    Steve Harker, Mgr. Performance Excellence

    Osprey Ridge at Disney World, Florida
  • "We continue to see marked improvement and exceptional quality."

    Gregg Lindquist, General Manager

    Desert Willow Golf Resort, California
  • "Thanks to you, the pace of play was better than it’s been in years, even during the Thursday and Friday rounds."

    Dawn Coe-Jones, LPGA Tour Player

    U.S. Women's Open Championship, Pumpkin Ridge, Oregon
  • "The pace of play in this championship was better than it has ever been."

    David Pepper, R&A Championship Comm. Chair

    The Open Championship, Muirfield, Scotland
 

Client Courses

  • Jasper Park Lodge

    Jasper, Alberta, Canada

More than 150 courses around the world use Pace Manager Systems. view all...

 

Getting Started

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